Friday, January 17, 2020

MTN internet service down: Affecting millions of users in Ghana and West Africa

MTN internet service down: Affecting millions of users in Ghana and West Africa with slow internet
MTN Internet issues


MTN customers in Ghana and some part of West Africa are reporting issues with their internet service on social media. The outages started occurring as far back as 5:00pm yesterday. Information from MTN support sites assured users they were working on the issue.

Y'ello, MTN sincerely apologizes for the disruption you are experiencing with our data services and international outbound calls. This is as a result of a submarine fibre cut. Our engineers are working to resolve the challenge. We regret the inconvenience caused. Thank you.

We can confirm that the issues affecting mobile connectivity across Ghana and many areas in West Africa are as a result of a double undersea fibre optic cable cut in Europe. This situation is affecting many operators and customers in the West Africa region due to the cut on the West Africa Cable System (WACS). The West Africa Cable system is an ultra-high capacity fibre optic submarine cable that links Europe, West Africa and South Africa connecting several countries and continents.

Even though the company has confirmed they are working on it, there isn't an estimated time for a fix. A lot of people are complaining bitterly about the situation. If you do not have an alternate internet connection, I suggest you download a VPN which works just as fine. There are tons of VPNs out there but check out how to create  your own VPN here.

UPDATE (9:22 PM GMT 18th DECEMBER, 2020):
We can confirm that the issue has been resolved in Ghana restoring the full "4G+ speed" for all the  MTN customers in the country. We will update the article to confirm the status on other countries in the sub-Saharan region of Africa. 

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